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Evaluating & Improving Internal Control

This workshop is available via the following modes of delivery:

  • In-house training: Make an in-house training enquiry to have this course delivered at your organisation
  • Expression of interest: Let AFMA know that you are interested in attending a public workshop in your city

TITLE: Evaluating & Improving Internal Control in Organisations
CE: 6.5hrs
FEE: Members - $935.00 including GST
Non-members - $1,166.00 including GST
available via in-house or
expression of interest


Recent market crises have shown that unknown tail events (aka black swans) remain a dangerous, unpredictable reality for financial firms. 'Future-proofing' your firm against the next disaster now demands an unprecedented level of integration and communication between your governance, risk and control (GRC) frameworks.

For many organisations, the time has come to re-evaluate current internal practices in light of these crises and see what worked as anticipated, what has not and what needs to change.

Participants will analyse the new landscape for governance, risk and internal controls to drive the continuous improvement needed for ongoing survival and regulatory compliance in volatile times. Each principle will be clearly illustrated with practical business solutions and highlighted by contemporary case studies.

Who is it for?

This course will be of particular value and relevance to those seeking to build on their understanding of the processes, terminology, techniques and tools of risk management in the financial services industry. It is of particular benefit to those in internal audit, policy and procedure writers and middle office and operations middle management. If you have attended AFMA’s popular Risk Reduction workshop, this is an ideal follow-on.

What will you learn?

This workshop will help you to appreciate the critical importance of having different workplace functions talking to each other. By participating, you will be able to:

  • establish a benchmark for good practice in maintaining effective internal controls
  • assess the alignment between your firm's business objectives, governance, risk appetite statement and controls
  • create a cycle of continuous improvement for your internal control systems
  • design additional controls to support business objectives
  • critique current accountability and transparency systems
  • improve your internal control as an integrated part of your organisation's governance, risk, and control systems.


Susan Campbell, Consultant, Argyll Financial & Treasury Consultants

Susan Campbell is a leading risk management expert with substantial experience in senior roles in the finance and corporate sectors. Susan worked for many years with major banks in Melbourne and London as a treasury advisor to Australian and international firms before a subsequent appointment to the role of the Treasurer for Sussan Corporation, a large Australian property and retail group. She has also held a senior lecturer position at RMIT University.

For the last 20 years Susan has run a successful consulting business, ARGYLL, specialising in treasury operations, transactional banking, risk management and internal controls. She also presents and writes for various professional bodies in Australia and overseas.

Susan is a non-executive director of Heritage Bank and Benetas Aged Care and serves on their risk committees. Her role at Heritage Bank, Australia’s largest member-owned bank, gives Susan direct experience and insight into the role of good risk management in financial institutions.


Great live examples and really great interaction with everyone. Very encouraging

I enjoyed the fact that Susan gave real life examples and prompted discussion among participants

Sharing experiences with the presenter was beneficial. Good explanation of risk appetite and control frameworks.